Contact
Support lives in your client area.
Customers with an active server open tickets and get answers from the engineers who run the platform. Support never happens by email or through a public form: everything you need before or around an order is published, or done yourself in a few clicks.
How we answer
- Channel
- Support tickets
- Who can open one
- Customers with an active server
- Server down or network
- 24/7
- Other questions
- Within a few hours
- Who replies
- Engineers, not a call center
No email, no phone, no public support form: nothing to spam, nothing lost between shifts.
Where to go
Pick your situation.
Three cases cover everyone. Each one leads straight to the right place, without waiting for a reply.
You have an active server
Open a ticket from your client area: pick the topic and the server, describe the issue. Engineers answer within a few hours, 24/7 for server-down and network issues, and the whole thread stays next to your servers and invoices.
You have an account, no active server yet
- Server being set up: its page shows each step; if it’s late, cancel it there for a full refund.
- Payment not credited: report it from the payment page with the transaction ID.
- Unused balance: request a refund to your wallet under Balance & top-ups.
- Suspended server: pay the open invoice and it comes back online.
You haven’t ordered yet
- Which server? Compare all configurations with prices, specs and delivery times.
- Which city? Locations list typical latencies.
- How do I pay? Crypto payments and the payment guide.
Self-service
Done in a few clicks, at any hour.
These requests never need a message: they are built into the client area and take effect immediately or are processed by our team as soon as they arrive.
Payment not creditedReport it from the payment page with the transaction ID: we check the blockchain and credit what arrived.
Refund unused balanceRequest it to your wallet within 30 days of a top-up, in the coin you paid with.
Late server, full refundPast its delivery time + 48 h, cancel it from its page: the refund is instant.
Password, 2FA and sessionsChange your password, turn two-factor authentication on or off and sign out other devices.
Your personal dataDownload, correct or delete it yourself from your profile.
Reboots, reinstalls, rDNSPower actions, OS reinstalls, rescue mode and PTR records from the server page.
Abuse and legal notices
Report abuse, send a legal notice.
Spam, attacks or illegal content coming from our IP addresses, copyright notices and requests from authorities go through one form, open to everyone without an account. Every report is reviewed by a person.
Staying safe
- We never ask for your password or a private key, in a ticket or anywhere else.
- Support replies only ever appear in your client area: a message elsewhere claiming to come from our support is not from us.
- Payment addresses only ever appear on payment pages inside your client area.
FAQ
Getting help, explained.
Still have a question? Customers with an active server get answers from engineers in a support ticket.
Support ticketsCan I email you?
No. We don’t publish any email address, and support never happens by email: every exchange with an engineer is a support ticket, inside your client area, where your servers, invoices and history are one click away.
Who can open a support ticket?
Any customer with at least one active dedicated server. Tickets are answered by the engineers who run the platform, usually within a few hours, and 24/7 for server-down and network issues.
My server is still being set up. How do I reach you?
You don’t need to: its page in the client area follows each step and shows the expected delivery time. If it isn’t delivered within 48 hours after that time, the page lets you cancel it for a full refund, instantly.
I paid but my balance didn’t change. What do I do?
Open the payment in your client area. Payments are credited automatically once confirmed; if yours was sent late or for a different amount, use “Report a payment problem” with the transaction ID and we credit what arrived.
How do I ask a question before ordering?
Everything we would tell you is published: prices and specifications on every server page, typical latencies on each location page, the network and payment rules, and step-by-step guides in the documentation.
How do I report abuse or send a legal notice?
Use the abuse and legal notice form. It is open to everyone, without an account; every report is reviewed by a person.
Everything else is one click away.
Configure a server, pay in crypto and get support from engineers once it is live.
Live in ~15 minCancel anytimeBTC, ETH, XMR, USDT or SOL